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Open Source

Open Source Year 2008 in Review: More Adoption, Success, Innovation, and Alternatives
Veröffentlicht 21 Dec 2008 von Optaros Tags: Acquia, Acquisition, Ajax, Alfresco, CIO, Community, Content Management, CRM, Customer Relationship Management, DiSo, Django, Drupal, ECM, Ecommerce, Enterprise 2.0, Enterprise Open Source Directory, EOS, Europe, iPhone, IT Strategy, Java, JBoss, Liferay, Magento, MySQL, Open, Open Source, Open Source Katalog, OpenID, Portal, RIA, Spring, SpringSource, Sugar CRM, Yahoo!

2008 was an important year for Open Source and a successful one in addition. We have seen more adoption, more commercial success, more innovation, more collaboration and more options for the IT buyer. And it’s not the end, more success is still to come. The following paragraphs are summarizing what we have seen in the last 12 months.Accelerated Adoption of Open Source + Read more

Open Source Catalogue 2009 generates high interest and confirms the relevance of Open Source for Enterprises
Veröffentlicht 06 Dec 2008 von Optaros Tags: Customer Relationship Management, EOS, IT Strategy, Open Source, Open Source Katalog

One week ago we published the "Open Source Katalog 2009" for our German language audiences. And we are really excited about the enormous echo that this offline version of our online resource "Enterprise Open Source Directory" (EOS) generated. In few days almost 5'000 copies were downloaded and the press in both Switzerland and Germany was "speaking" about the new version of the catalogue. + Read more

Open Source ist reif für den Unternehmenseinsatz, der Optaros Open Source Katalog 2009 erleichtert den Einstieg
Veröffentlicht 27 Nov 2008 von Bruno von RotzTags: Application Stategy, Assembly Methodology, CIO, Content Management, Customer Relationship Management, E-Government, Ecommerce, Enterprise 2.0, Enterprise applications, Enterprise Open Source Directory, EOS, IT Strategy, Open, Open Source, Open Source Katalog

Noch nie waren Open Source-Technologien so einfach verfügbar, reif und relevant wie heute. Für viele Unternehmen ist Open Source heute ein nicht wegzudenkender Teil der Informatikwelt, da vergisst man schnell, dass der Begriff „Open Source“ vor 10 Jahren gerade erst erfunden wurde. + Read more

SugarCRM consultant Optaros is practicing what we preach
Veröffentlicht 14 Nov 2008 von Optaros Tags: CRM, crm2.0, Customer Relationship Management, Marketing, sales force automation, Sugar CRM, SugarCRM

Download a case study of our SugarCRM deployment at the State of Vaud. + Read more

Open Source Business Intelligence with JasperReports - a major component in our assembled solutions
Veröffentlicht 24 Oct 2008 von Optaros Tags: crm2.0, Customer Relationship Management, E-Government, eGovernment, Liferay, SugarCRM

In recent engagements, at State of Vaud and City of Lausanne, Optaros has successfully assembled JasperReports, to the overall solution delivered to the Customers, as main component for providing high performance and business oriented reporting. + Read more

REFEN, an enterprise SugarCRM implementation
Veröffentlicht 17 Sep 2008 von Optaros Tags: CRM, Customer Relationship Management, E-Government, eGovernment, Enterprise solutions, Government, Sugar CRM, SugarCRM

REFEN is a component based assembly application, using SugarCRM as core component that has been designed, developed and Q/A tested in 10 weeks following OptAM methodology with a development team of 3-4 people.REFEN provides a web 2.0 interface for the work office department of the State of Vaud (Switzerland). The REFEN system: + Read more

Open Source CRM eGovernment success story
Veröffentlicht 03 Sep 2008 von Optaros Tags: CRM, Customer Relationship Management, eGovernment, Enterprise solutions, Government, Marketing, SugarCRM, User Experience

In December 2007, Optaros delivered a first - Swiss enterprise scale - implementation of SugarCRM for the State of Vaud. The system, called REFEN, has been in production since begining of 2008. Today, a combined team of State and Optaros people is working on the upgrade of the initial release. REFEN evolutions clearly demonstrate the success and the interest of the SugarCRM component based assembly performed for the Work Service Department. + Read more

Retail Customer Loyalty
Veröffentlicht 08 Aug 2008 von Errol ApostolopoulosTags: Customer Relationship Management, Retail

Ecommerce retailers that provide superior customer service can create a differentiator that will show significant and immediate impact to their bottom line. How are you separating yourself from your competitors in an online world that commoditizes everything? Establishing customer loyalty requires a concerted effort that should become a central strategy for all ecommerce retailers. With all the choices on the internet, if you don't have a comprehensive strategy for developing a loyal base of shoppers, then you are one well-written negative blog away from losing business. + Read more

Ecommerce Strategy - Customer Loyalty Basics
Veröffentlicht 17 Jun 2008 von Adam MichelsonTags: Customer Relationship Management, Ecommerce, ecommerce Strategy, Retail, Shopping, Strategy, Web 2.0

Ecommerce success requires innovation and solid execution. The top question we get today regarding innovation is as follows: "We've done product ratings and reviews, what social shopping features should we implement in 2009?" To help our clients answer this question we developed the 2009 Social Ecommerce Guide + Read more

What's wrong with CRM as we know it?
Veröffentlicht 02 Jun 2008 von Optaros Tags: CRM, crm2.0, customer care, Customer Relationship Management, Marketing, Next Generation CRM, Open Source, sales force automation

For anyone familiar with the Web2.0 paradigm and its impact on user behavior, it should come as no surprise that CRM is also going through a major change. This change is primarily driven by two factors. + Read more

Optaros at SugarCON 2008
Veröffentlicht 12 Feb 2008 von Optaros Tags: Assembly Methodology, CRM, customer care, Customer Relationship Management, Ecommerce, Europe, Mule ESB, multi-channel, Open Source, osCommerce, partner relationship management, sales force automation, SOA, SugarCRM, Web 2.0

I spent the Wednesday - Friday last week at the SugarCON conference in San Jose. Overall, I found it a good event with relevant and entertaining speakers, topics, and lots of opportunities to hook up both with the SugarCRM team and other players in that eco-system: - SugarCRM CEO John Roberts illustrated the SugarCRM success story; among a bunch of other things, SugarCRM has closed another round of funding for additional 20 MIO USD. + Read more

User-Designed Enterpise Apps: A Strategic Advantage
Veröffentlicht 31 Jan 2008 von Optaros Tags: Application Stategy, Customer Relationship Management, Enterprise applications, Enterprise solutions, Platform, User Experience, User-Centered Design

Where does your company stand on usability? Which of the these best describes your company's beliefs about its Enterprise IT Systems? Our Enterprise Systems drive our success Our Enterprise Systems are holding us back If your answer is "2", then where does it hurt? + Read more

Open Source CRM - How it fits into the overall CRM solution market
Veröffentlicht 29 Jan 2008 von Optaros Tags: Assembly Methodology, CentricCRM, CRM, Customer Relationship Management, destinationcrm, Open Source, SaaS, sales force automation, SugarCRM

Many people are still unclear on the role of open source business applications in relation to the proprietary offerings available. In a recent article in destinationCRM.com, I’ve provided Optaros’ point of view of open source CRM in an overall CRM solution context. + Read more