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Open Source

SugarCRM consultant Optaros is practicing what we preach
Veröffentlicht 14 Nov 2008 von Optaros Tags: CRM, crm2.0, Customer Relationship Management, Marketing, sales force automation, Sugar CRM, SugarCRM

Download a case study of our SugarCRM deployment at the State of Vaud. + Read more

Open Source Business Intelligence with JasperReports - a major component in our assembled solutions
Veröffentlicht 24 Oct 2008 von Optaros Tags: crm2.0, Customer Relationship Management, E-Government, eGovernment, Liferay, SugarCRM

In recent engagements, at State of Vaud and City of Lausanne, Optaros has successfully assembled JasperReports, to the overall solution delivered to the Customers, as main component for providing high performance and business oriented reporting. + Read more

REFEN, an enterprise SugarCRM implementation
Veröffentlicht 17 Sep 2008 von Optaros Tags: CRM, Customer Relationship Management, E-Government, eGovernment, Enterprise solutions, Government, Sugar CRM, SugarCRM

REFEN is a component based assembly application, using SugarCRM as core component that has been designed, developed and Q/A tested in 10 weeks following OptAM methodology with a development team of 3-4 people.REFEN provides a web 2.0 interface for the work office department of the State of Vaud (Switzerland). The REFEN system: + Read more

SugarCRM CRM Acceleration München am 22. Oktober 2008
Veröffentlicht 16 Sep 2008 von Bruno von RotzTags: CRM, Next Generation CRM, Open Source, SugarCRM

Am 22. Oktober 2008 findet in München eine eintägige Veranstaltung zu Tipps und Tricks rund um den Einsatz von SugarCRM statt. Die Veranstaltung setzt sich aus Präsentationen von CRM-Vordenkern, detaillierten Produktvorstellungen, realen Demoszenarien, Expertenforen und Erfahrungsberichten von Kunden zusammen. CRM Accelerations bieten Führungskräften die Gelegenheit sich zu informieren, Kontakte zu knüpfen und helfen ihnen bei der erfolgreichen Implementierung von SugarCRM. + Read more

Open Source CRM eGovernment success story
Veröffentlicht 03 Sep 2008 von Optaros Tags: CRM, Customer Relationship Management, eGovernment, Enterprise solutions, Government, Marketing, SugarCRM, User Experience

In December 2007, Optaros delivered a first - Swiss enterprise scale - implementation of SugarCRM for the State of Vaud. The system, called REFEN, has been in production since begining of 2008. Today, a combined team of State and Optaros people is working on the upgrade of the initial release. REFEN evolutions clearly demonstrate the success and the interest of the SugarCRM component based assembly performed for the Work Service Department. + Read more

Optaros at SugarCON 2008
Veröffentlicht 12 Feb 2008 von Optaros Tags: Assembly Methodology, CRM, customer care, Customer Relationship Management, Ecommerce, Europe, Mule ESB, multi-channel, Open Source, osCommerce, partner relationship management, sales force automation, SOA, SugarCRM, Web 2.0

I spent the Wednesday - Friday last week at the SugarCON conference in San Jose. Overall, I found it a good event with relevant and entertaining speakers, topics, and lots of opportunities to hook up both with the SugarCRM team and other players in that eco-system: - SugarCRM CEO John Roberts illustrated the SugarCRM success story; among a bunch of other things, SugarCRM has closed another round of funding for additional 20 MIO USD. + Read more

Open Source Ecommerce - Assembled
Veröffentlicht 06 Feb 2008 von Olivier PépinTags: Application Stategy, Architecture, Assembly Methodology, CRM, Ecommerce, Enterprise applications, Europe, Integrated Assembly Environment, Java, Mule ESB, Open Source, osCommerce, PHP, Platform, Re-platforming, SOA, Solutions, Sugar CRM, SugarCRM, Web 2.0

In a very competitive sector, flexibility, extensibility and time to market have been the main drivers when we assembled the Wonderbox ecommerce platform. + Read more

Open Source Ecommerce - SugarCON
Veröffentlicht 01 Feb 2008 von Optaros Tags: CRM, Ecommerce, Mule ESB, Open Source, osCommerce, Shopping, SOA, SugarCRM

At Wonderbox, a life experience provider in France, the Optaros team assembled a complete Multichannel eCommerce solution from open source components (SugarCRM, osCommerce, Jasper Reports, Mule ESB), adding business process reengineering as well as IT architecture expertise. I will be presenting the case study around Wonderbox at SugarCRM's SugarCON conference (http://www.sugarcrm.com/crm/events/sugarcon/) in San Jose on Feb 6. + Read more

Open Source CRM - How it fits into the overall CRM solution market
Veröffentlicht 29 Jan 2008 von Optaros Tags: Assembly Methodology, CentricCRM, CRM, Customer Relationship Management, destinationcrm, Open Source, SaaS, sales force automation, SugarCRM

Many people are still unclear on the role of open source business applications in relation to the proprietary offerings available. In a recent article in destinationCRM.com, I’ve provided Optaros’ point of view of open source CRM in an overall CRM solution context. + Read more